Airport Representative

Calling all tourism pros based in Bulgaria!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Airport Reps. If you have the right to work in Bulgaria and speak English and/or French, then keep on reading!  

ABOUT THE JOB 

• As the friendly TUI face at the airport, you warmly welcome them and build strong connections with each one. Making sure you create special moments for our guests from the moment they arrive. 
• Be prepared to handle changes and challenges in the busy airport environment, ensuring all guests’ questions are fully answered from their first to their last interaction. 
• Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers. Deliver see-off speeches on the buses before guests head off to their resorts. 
• Monitor progress with service updates and guest feedback. Celebrate successes in meeting targets, solving problems, and providing great service. 
• Proudly represent our company’s values and culture, maintaining a positive attitude and professionalism to enhance the guest experience at the airport. 

ABOUT YOU 

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported. 
• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences from the moment they arrive until their departure. 
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services. 
• Enjoy working in a fast-paced environment and love working with a diverse team, respecting different cultures. Flexible with the schedule, including rotating daytime and occasional night shifts. 
• Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalate to ensure a smooth airport experience for guests.  
• Fully conversational in English – plus ideally one of additional languages Dutch, German or Polish.

In case you are interested, you can apply by following this link:

https://career5.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=130809&company=tuiinfotec&st=019B9FBD9D94CFFD9B13EA4D877310F372421629