Technical Support Specialist with French Level 2

Pontica Solutions AD гр. Варна 14.02.2025 - 30.03.2025

Постоянна работа В офис Хибридно

Обявени свободни позиции: 1

**All interviews will be conducted remotely (online or by phone).

Our client is a fast-growing French company that aims to profoundly change the financial ecosystem of companies and accountants in Europe. They are providing a SaaS software solution for finance automation which allows their clients to manage their invoices, conduct expense reports, and make payments.

They want to grow their team, so if you are passionate about technology, join their team and apply now!

YOUR ROLE:

Record, track, and document L2 Integrations problem-solving processes including actions taken through to the final resolution
Respond in a timely manner to L2 Integration requests and issues
Communicate and provide remote L2 support to end users (mostly accountants and CFO)
Install and configure software in Windows environment
Managing Installation of API and connectors between the company and the customers, including handling communication of requirements to the customer
Respond to L2 Integration tickets in accordance with SLA guidelines
Reports and documentation about L2 processes to the L2 Manager and communicates to other teams

REQUIRED SKILLS:

Excellent level in French language, both written and spoken
Professional English, both written and spoken
A good general knowledge of computer architecture is required :
- Windows
- API's
- RDP
- Networks
- Databases
- Knowledge of coding and SQL language

WHAT WE OFFER:

An attractive remuneration + annual review. Referral bonuses.
Fixed working hours (Monday-Friday)
20 days of paid leave per year + 2 days off for volunteering
Full training provided
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal, and professional development.
Permanent employment; full-time.

Кандидатствай

Работно време

Пълен работен ден

Направление

Информатика и компютърни науки

Ниво в йерархията

Административен и помощен персонал

Език

Английски

Френски

Pontica Solutions AD

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