Email Support Specialist with German

** All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Join a fast growing fintech company transforming the way people spend abroad. Leveraging open-banking technology and a modern, cloud-based stack, the engineering team continuously experiments with new approaches to push the boundaries of what’s possible in payments. You’ll be part of a small, friendly, and highly collaborative group where everyone has real ownership and influence.

What would you do in this role:

• Respond to customer queries via phone, email, chat, and other support channels.
• Assist with onboarding new users and guiding them through the setup process.
• Help maintain and update help centre and internal knowledge base.
• Flag recurring issues and suggest improvements to processes and tools.
• Support the wider team with administrative tasks and day-to-day operations.

What skills are needed:

• Excellent written and verbal communication skills in German and English (C1) is a must.
• Strong communication skills and a customer-first mindset.
• A proactive attitude and willingness to learn.
• Comfortable working in a fast-paced, tech-driven environment.
• Basic understanding of fintech or interest in financial services is a strong advantage.
• Previous experience in customer support or operations is helpful but not required.

What we offer:

• An attractive remuneration. Referral bonuses.
• 5 days working week on schedule from Monday to Sunday -10:00-19:00
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers. Digital vouchers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.