Healthcare Customer Support Specialist with English

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

We are seeking compassionate, customer-focused individuals to join an innovative team shaping the future of healthcare through remote clinical monitoring. Designing smart digital solutions and tools that improve health outcomes while making care more efficient and impactful.


Key Responsibilities

• Deliver outstanding customer service and communicate solutions clearly and effectively.
• Contact patients regarding their remote health monitoring program and equipment.
• Provide concise, informative, and supportive guidance throughout the patient journey.
• Build trust through warm, professional, and empathetic communication.
• Assist patients with patience, clarity, and attention to their individual needs.
• Ensure a positive experience while supporting patients in the use of healthcare-related services.


What We're Looking For

• Excellent English communication skills (C1 level).
• Strong interpersonal skills and a customer-centric mindset.
• Positive, collaborative, and open-minded approach to teamwork.
• Proactive problem-solving abilities and a willingness to take initiative.
• Empathy, patience, and professionalism when interacting with patients.
• Previous experience in healthcare, customer support, or a related field is considered an advantage.


What We Offer

• Fully remote role for candidates based in Varna.
• Gain valuable skills in customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• Flexible working hours.
• Referral bonuses.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment.