Hotel Representative

Calling all tourism pros based in Bulgaria!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel or Service Support Reps. If you have the right to work in Bulgaria and speak English and/or French, then keep on reading!  

ABOUT THE JOB 

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one. 
• Engage with guests from around the world to identify their needs and offer tailored recommendations. 
• Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests. 
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed. 
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture. 
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU 

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences. 
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services. 
• Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience 
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. 
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate. 
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience. 
• Hold a driving license and fully conversational in English and/or French. Additional languages would be a great asset. 

In case you are interested, you can apply by following this link:

https://career5.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=130810&company=tuiinfotec&st=7EE750D0650F52E29766B4346DA570A11AE04444