Икономически университет - Варна
UEBN – Мрежа за сътрудничество с бизнеса

Име на компанията: Pontica Solutions

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.

Join our technical support team and work for our newest client – a German-based technology consultancy company with an HQ in Bielefeld, focusing on the Salesforce and SAP market.

YOUR ROLE:

  • Communicate with customers via different channels depending on the project.
  • Guide customers into finding the best solution for them.
  • Responsible for resolution of problems and reporting solutions.
  • Answer queries in a timely and professional manner.
  • Troubleshoot and collaborate with the tech teams to solve real-time issues that arise.

REQUIRED SKILLS:

  • Fluent in German (good level of English will be a plus).
  • Previous experience in a customer-centric role, ideally in technical support.
  • Knowledge or experience with SAP solutions (e.g. SAP Business Partner, SAP Treasury Management) will be a huge advantage.
  • Extremely organized and detail-oriented; able to manage tasks with a sense-of-urgency.
  • Logical thinker with a process-driven mindse with a desire to collaborate in a team.
  • A tech-savvy person with experience in a fast-paced and challenging role.

WHAT WE OFFER:

  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Working on shifts (Monday-Friday). 
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.