Икономически университет - Варна
UEBN – Мрежа за сътрудничество с бизнеса

Име на компанията: Pontica Solutions

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our team in Varna and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
  • Resolve problems that may arise during deliveries.
  • Make sudden, late-notice changes when necessary.
  • Troubleshoot client and driver issues.
  • Work in collaboration with the LiveOps team to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in English.
  • Previous experience in customer services will be a plus.
  • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Different shifts. Transport costs covered.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.