Име на компанията: Сиксес ООД / 4infinity
Service Delivery Manager - Technology Lead
4Infinity is a global integrator that provides digital life style solutions to retailers across the world, including centralized service dispatch, SLA contract management, and project management.
Our Headquarter is located in Geel, Belgium with resources located throughout Europe, Middle East, North America and Aspac. Every year we assist numerous clients across the globe to move forward with international and cross-border new investments and deployments with confidence. Meanwhile, our Support Service provide high quality remote assistance and onsite support for the Client’s covered hardware.
We are continuously looking for motivated employees who want to grow and develop together with the company. To reinforce our team in Varna, we are looking for a Service Delivery Manager – Technology Lead.
As a Service Delivery Manager – Technology Lead, you will be in charge for:
• Technical support for 1st line Dispatch team
• Diagnose, troubleshoot and report on daily basis
• Technical phone support to country technicians
• Follow up & Report
• Internal system troubleshoots and updates
• Prepare manuals and technical documentation in English or other languages and ensure that they are included in the Knowledge Database
• Typical technology: Digital Signage equipment, LED, LCD, Kiosk, Players, CMS, Network
• Bachelor/Master in IT or equivalent by experience
• You have several years of relevant experience
• You do have a passion for technology in terms of installations of multimedia
• You are fluent in English
• A good knowledge of French, German and/or Spanish or any European language is an asset
• You have strong time management and organizational skills
• You have the capacity to manage high stress situation and to multi-task various project elements simultaneously
• You have the ability to improve processing procedures
• You are a real team player
• You have a proactive approach to people engagement
• You have networking skills and can deliver a ‘to the point’ presentation
• You enjoy working in an international environment
• A challenging function with a lot of variety and responsibility
• The ability to develop your personal and professional skills
• An attractive remuneration based on your skills and achievements in an international environment
• You end up in a strongly growing international company with growth potential
• We offer you a full-time (Monday to Friday) contract and an attractive wage
• Wonderful office in a new modern business building in a close to center (parking free) area
If you see yourself in this position, working in our team and growing with our company, please send your CV and motivation letter in English and we'll get back to you with our feedback.